Affinity Diamonds, a prestigious Australian-owned diamond and jewelry business, is looking for a proactive Customer Service Manager to join their team. Located in Sydney CBD, this role involves managing customer orders, coordinating production workflows, and ensuring seamless communication with suppliers and in-house teams. As a valued team member, you’ll play a key role in delivering high-quality service and products that exceed client expectations.

Customer Service Manager-Sydney Jobs in Australia – Affinity Diamonds

Position Overview

Position: Customer Service Manager
Location: Sydney CBD, NSW
Company: Affinity Diamonds
Employment Type: Permanent, Full-Time

Job Description

Affinity Diamonds, a prestigious Australian-owned diamond and jewelry business, is looking for a proactive Customer Service Manager to join their team. Located in Sydney CBD, this role involves managing customer orders, coordinating production workflows, and ensuring seamless communication with suppliers and in-house teams. As a valued team member, you’ll play a key role in delivering high-quality service and products that exceed client expectations.

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Key Responsibilities

• Oversee and coordinate customer orders to ensure accurate and timely delivery.
• Track and manage production jobs, monitoring costs, and quality standards.
• Serve as a link between sales, in-house, and external workshops.
• Ensure quality and accuracy by communicating effectively with jewellers and gemstone setters.
• Liaise with suppliers to organize necessary materials.
• Plan stock requirements based on sales data and oversee the production schedule.
• Assist with office management tasks and support the sales team as needed.

Ideal Candidate Profile

Skills and Traits

• Immaculate presentation and professional communication.
• Ability to work collaboratively within a team.
• Strong time management, organization, and administrative skills.
• Problem-solving and critical thinking abilities.
• Ability to work independently with a proactive attitude.
• High level of initiative, honesty, and reliability.

Education and Experience

• Experience: Minimum 3 years in a similar customer service management role.
• Preferred Qualification: Diploma in Business or Management (not required).

Benefits

• Professional Environment: Join a dynamic and innovative team.
• Career Development: Work in a supportive environment that fosters growth.
• Competitive Remuneration: Attractive salary package and benefits.

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