Service Desk Executive Jobs In Lahore
A role as a Service Desk Executive offers a unique blend of technical challenges and customer interaction. You’ll be at the forefront of providing support for our innovative Healthcare IT solutions, ensuring users have a seamless experience. This position provides an excellent platform to develop your technical and interpersonal skills while contributing to a meaningful sector.
Deline Media Jobs Latest
| Posted on: | November 18, 2024 |
| Category: | Private Jobs |
| City: | Lahore |
| Country: | Pakistan |
| Province: | Punjab |
| Education: | Ability to multitask effectively | B.S. | Bachelor | Comfortable with computer | Computer Science | Excellent communications skills | Experience in relevant fields | MS Office Expert | Quick learner /Self Starter /Strong problem-solving skills |
| Last Date: | May 23, 2025 |
| Vacancies: | 1 |
| Company: | Deline Media |
| Address: | Commercial Plaza 64 Fairways Commercial, Defence Raya Golf Resort Sector M DHA Phase 6, Lahore, Punjab 54792 |
Join Our Team as a Service Desk Executive
Are you passionate about delivering top-notch customer support and technical assistance? If so, we have an exciting opportunity for you to join our team as a Service Desk Executive. This role is ideal for individuals who thrive in dynamic environments and enjoy problem-solving, multitasking, and collaborating with others.
Why Choose a Career as a Service Desk Executive?
A role as a Service Desk Executive offers a unique blend of technical challenges and customer interaction. You’ll be at the forefront of providing support for our innovative Healthcare IT solutions, ensuring users have a seamless experience. This position provides an excellent platform to develop your technical and interpersonal skills while contributing to a meaningful sector.
Key Responsibilities of a Service Desk Executive
1. User Support and Issue Resolution
- Take ownership of the user experience by resolving technical issues effectively.
- Provide support to international users via chat, email, and phone, ensuring accurate and timely assistance.
- Address inquiries and educate users on our Healthcare IT solutions.
2. Problem Tracking and Escalation
- Track, document, and monitor issues to ensure resolution within set timelines.
- Escalate complex technical issues to the appropriate teams when necessary.
- Document solutions and create knowledge base articles to improve user support processes.
3. Collaboration and Communication
- Work closely with software developers and other internal teams to resolve technical challenges.
- Adapt communication style to suit diverse audiences and provide clear, user-friendly explanations.
- Build trust and lasting relationships with clients through reliable and efficient service.
4. Process Improvement
- Collaborate with team members to enhance support processes and improve the overall user experience.
- Participate in training sessions and workshops to stay updated on industry trends and product knowledge.
Qualifications and Skills for a Service Desk Executive
Technical Proficiency
- Strong troubleshooting and technical problem-solving skills.
- Proficiency in MS Office, particularly MS Excel for managing data and reports.
Communication and Interpersonal Skills
- Excellent verbal and written communication skills.
- Ability to work effectively in a team environment and independently.
Flexibility and Adaptability
- Comfortable working in shifts and managing multiple tasks simultaneously.
- Willingness to take on various responsibilities and adapt to changing job roles.
Eligibility Criteria
- Education: O/A-Levels, Graduate (preferred), or Master’s (optional).
- Experience: 0-2 years of experience in customer service, chat support, or service desk roles (healthcare sector experience preferred).
- Age Limit: 22-35 years.
Perks of Working as a Service Desk Executive
Professional Growth
- Contribute from day one and receive recognition for your efforts.
- Work in a supportive, professional environment that values employee development.
- Access to company-sponsored training and workshops for career growth.
Work-Life Balance
- Enjoy a five-day workweek, allowing for personal time and relaxation.
- Paid leave policy offering 30 days of annual leave.
Comprehensive Benefits
- Competitive salary packages with regular annual reviews.
- Health insurance covering outpatient, inpatient, and maternity care for the entire family.
- Provident fund, gratuity, EOBI, and public holiday allowances.
- Vehicle financing support and fuel allowance.
Fun and Friendly Environment
- Experience a fun-loving yet professional atmosphere with a modern cafeteria and gaming zone.
- Friendly management and a collaborative team that values your contributions.
Why Join Us?
Becoming a Service Desk Executive allows you to play a crucial role in ensuring our clients have a smooth experience with our Healthcare IT solutions.