As a Restaurant Hostess, you will be the first point of contact for guests at the restaurant. Your primary responsibility will be to welcome guests, manage waiting lists, and escort them to their designated dining or bar areas. You will also handle reservations, assist with queries, and ensure that the reception area remains clean and welcoming. Additionally, you’ll collaborate with wait staff to provide excellent service and ensure guest satisfaction throughout their visit.

Restaurant Hostess – Jobs in Malaysia | Mandarin Oriental, Kuala Lumpur

Position Overview

• Location: Kuala Lumpur, Malaysia
• Job ID: JR-00775
• Department: Food & Beverage
• Employment Type: Full Time, Permanent

We are seeking an enthusiastic and customer-oriented Restaurant Hostess to join the team at Mandarin Oriental, Kuala Lumpur. This position plays a crucial role in ensuring an excellent guest experience, from welcoming guests to managing reservations and providing excellent customer service.

Job Description

As a Restaurant Hostess, you will be the first point of contact for guests at the restaurant. Your primary responsibility will be to welcome guests, manage waiting lists, and escort them to their designated dining or bar areas. You will also handle reservations, assist with queries, and ensure that the reception area remains clean and welcoming. Additionally, you’ll collaborate with wait staff to provide excellent service and ensure guest satisfaction throughout their visit.

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Key Responsibilities

• Welcome guests and manage the waiting list.
• Provide accurate wait times and update guests as necessary.
• Coordinate reservations and escort guests to their designated areas.
• Provide menus and announce the waiter/waitress’s name.
• Greet customers upon their departure and thank them for their visit.
• Maintain a clean and welcoming reception area.
• Assist guests requiring extra attention, such as children or elderly customers.
• Answer phone calls, address inquiries, and take reservations.
• Coordinate with wait staff to ensure smooth seating arrangements.
• Assist wait staff as needed during busy periods.

Ideal Candidate Profile

We are looking for a Restaurant Hostess who has excellent communication skills, a friendly demeanor, and a strong focus on guest satisfaction. The ideal candidate will be able to manage multiple tasks simultaneously and have a positive attitude in a fast-paced environment.

Skills

• Excellent communication and interpersonal skills.
• Ability to remain calm and polite during busy periods.
• Strong organizational and multitasking abilities.
• Friendly and approachable personality.
• Ability to work well in a team-oriented environment.
• Basic knowledge of the restaurant’s menu and services.

Qualifications

• Previous experience in a customer-facing role, ideally in the hospitality or restaurant industry.
• Knowledge of reservations systems is a plus.
• Basic computer skills to manage reservations and answer phone calls.

Education

• High school diploma or equivalent; additional hospitality training is a plus.
• Certification or training in customer service or hospitality is preferred.

Experience

• Prior experience as a Restaurant Hostess or in a similar role is preferred but not required.
• Experience in a fast-paced hospitality or food & beverage environment is an advantage.

What We Offer

• Competitive salary and benefits package.
• Opportunities for growth and career advancement within the Mandarin Oriental group.
• A dynamic and supportive team environment.
• Employee discounts at Mandarin Oriental hotels worldwide.

About the Team

Join a passionate and dedicated team at Mandarin Oriental, Kuala Lumpur. As a Restaurant Hostess, you’ll play a key role in creating exceptional guest experiences. The team values teamwork, professionalism, and a commitment to excellence.

Selection Process

The selection process includes an interview and practical assessment to gauge your skills and experience. Shortlisted candidates will be contacted for further steps.

Life at Mandarin Oriental

Mandarin Oriental is known for its prestigious reputation in the hospitality industry. We provide a rewarding and inclusive work environment where every team member has the opportunity to thrive and grow.

Next Steps

If you are passionate about hospitality and enjoy making guests feel welcome, apply now for the Restaurant Hostess position at Mandarin Oriental, Kuala Lumpur. Submit your resume and cover letter to be considered for this exciting opportunity.

Acknowledgment & Diversity

Mandarin Oriental values diversity and is an equal-opportunity employer. We welcome applications from candidates of all backgrounds and experiences.

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