As a Reservations Agent at Mandarin Oriental Wangfujing, Beijing, you will be responsible for handling reservation inquiries, managing bookings, and providing exceptional guest service. You will navigate multiple web-based systems to manage reservations, assist with payments, and ensure a smooth guest experience throughout the reservation process.

Reservations Agent Jobs in China – Mandarin Oriental Wangfujing, Beijing

Position Overview

Position: Reservations Agent
Location: Beijing, China
Job ID: 541303
Department: Sales, Marketing & Communications
Employment Type: Full-time
Company: Mandarin Oriental Hotel Group

Mandarin Oriental Wangfujing, Beijing is seeking a skilled Reservations Agent to join our team. As a Reservations Agent, you will play a vital role in managing guest bookings and inquiries while delivering top-notch customer service. This full-time position requires exceptional communication skills in both Chinese and English, and the ability to work efficiently in a fast-paced, luxury hotel environment.

Job Description

As a Reservations Agent at Mandarin Oriental Wangfujing, Beijing, you will be responsible for handling reservation inquiries, managing bookings, and providing exceptional guest service. You will navigate multiple web-based systems to manage reservations, assist with payments, and ensure a smooth guest experience throughout the reservation process.

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Key Responsibilities

• Handle reservation inquiries via phone, email, and other communication channels.
• Manage various sources of bookings using web-based systems.
• Control daily arrivals, pre-authorizations, and payments.
• Consistently meet or exceed performance metrics set by management (revenue, conversion, guest satisfaction).
• Build relationships with guests through active listening and personalized service.
• Ensure time management and efficiency to meet guest expectations.
• Inspire loyalty by delivering a warm and friendly guest experience.

Ideal Candidate Profile

We are looking for a professional with a positive, service-oriented attitude and strong communication skills. The ideal candidate will have previous experience in a similar role, ideally within a luxury hotel or resort environment. You should be capable of managing multiple systems and workflows while delivering exceptional guest service.

Skills and Qualifications

• Strong customer-service skills with a friendly and professional demeanor.
• Excellent bilingual communication skills in Chinese and English (third language a plus).
• Good organizational and time-management abilities.
• Proficiency in Microsoft Office and reservation systems.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Education and Experience

• Minimum of one year of experience as a Reservations Agent or in a similar position, preferably in the luxury hotel or resort industry.
• High school diploma or equivalent; further education in hospitality is an advantage.
• Experience with reservation systems and a strong understanding of hotel operations.

What We Offer

• Competitive salary and benefits.
• Opportunities for career growth and development within the Mandarin Oriental Group.
• A dynamic, inclusive, and supportive work environment.

About the Team

As part of the Mandarin Oriental team, you will be joining a group of dedicated professionals who are passionate about delivering exceptional service to our guests. Our team thrives on collaboration, innovation, and ensuring that our guests have the best possible experience.

Selection Process

• Submit your resume through our online portal.
• Initial interview with the hiring team.
• Final interview with the department head.
• Job offer and onboarding.

Life at Mandarin Oriental

At Mandarin Oriental, we believe in creating exceptional experiences for both our guests and employees. We offer a supportive work environment where your growth and development are nurtured.

Next Steps

If you’re ready to embark on an exciting career in hospitality with a leading global brand, apply now and join us at Mandarin Oriental Wangfujing, Beijing.

Acknowledgment & Diversity

We are an equal-opportunity employer and are committed to fostering a diverse and inclusive workplace. We encourage applications from all qualified individuals regardless of background, gender, ethnicity, or disability.

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