In this role, you will manage client relationships, address client issues, and act as the primary Checker to ensure quality before delivering services. You’ll ensure compliance with IQ-EQ’s policies and the local regulatory framework. Reporting to the Director of Client Coverage, you’ll oversee portfolio delivery, collaborating closely with the Client Coverage Manager to enhance client satisfaction and operational efficiency.

Manager – Secretarial Jobs in Mauritius | IQ-EQ | Port Louis, MU

Position Overview

Position: Manager – Secretarial
Location: 33 Edith Cavell Street, Port Louis, Mauritius
Department: Operations
Contract Type: Full-time
Company: IQ-EQ

As a Manager – Secretarial at IQ-EQ, you will be instrumental in managing client relationships, ensuring quality compliance, and supervising service delivery. This role emphasizes client satisfaction and strict adherence to IQ-EQ’s policies and regulatory standards, offering a chance to develop within a global team.

Job Description

In this role, you will manage client relationships, address client issues, and act as the primary Checker to ensure quality before delivering services. You’ll ensure compliance with IQ-EQ’s policies and the local regulatory framework. Reporting to the Director of Client Coverage, you’ll oversee portfolio delivery, collaborating closely with the Client Coverage Manager to enhance client satisfaction and operational efficiency.

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Key Responsibilities

• Oversee and maintain strong client relationships and address client concerns.
• Act as Checker, reviewing all deliverables to ensure quality and compliance.
• Ensure compliance with both Group and local regulatory policies.
• Work with the Director – Client Coverage for client portfolio service delivery.
• Contribute to operational improvements by suggesting efficient solutions.

About the Team

IQ-EQ’s team of professionals operates across more than 180 locations worldwide, dedicated to providing investor services that help clients achieve success. With a diverse and dynamic team in Port Louis, you’ll work alongside industry experts who value integrity, collaboration, and innovative solutions. At IQ-EQ, we believe in investing in our people to drive positive change for our clients and communities.

Ideal Candidate Profile

• Proven experience in client management and compliance.
• Strong attention to detail and ability to oversee multiple tasks.
• A collaborative team player with effective communication skills.
• Solution-oriented mindset with a focus on operational improvements.

Skills, Education & Experience

Skills

• Strong interpersonal and client relationship skills
• Attention to detail and compliance-oriented mindset
• Teamwork and collaboration abilities
• Proactive approach to problem-solving
• Familiarity with international business operations

Education

• Bachelor’s Degree in Business, Management, or related field
• Professional qualification in secretarial or compliance roles preferred

Experience

• Minimum of 7 years in a managerial role, ideally within global business services
• Experience with regulatory compliance and client relationship management

Why Choose IQ-EQ?

IQ-EQ is a leading investor services group that combines global expertise with a commitment to client success. By joining us, you’ll benefit from:

• A supportive and inclusive work environment.
• Opportunities for professional growth and career development.
• Exposure to a global network of offices and career pathways.

Next Steps

Ready to make an impact and grow your career with IQ-EQ? Apply today to become part of a team that values growth, diversity, and excellence. Start your journey with us and make a difference in the investor services sector.

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