As the Head Hostess at Sand & Koal within the prestigious  Mandarin Oriental, Abu Dhabi, you will be responsible for creating a welcoming and professional environment for all guests. Your duties include managing seating arrangements, overseeing the cleanliness of the hostess area, and assisting guests with reservations. You will play a crucial role in ensuring that every guest enjoys a memorable experience from arrival to departure.

Head Hostess – Jobs In United Arab Emirates | Sand & Koal – Mandarin Oriental, Abu Dhabi

Position Overview

Position: Head Hostess
Location: Abu Dhabi, UAE
Job ID: 540482
Department: Food & Beverage
Employment Type: Full-Time
Company: Mandarin Oriental Hotel Group

Join Emirates Palace Mandarin Oriental as a Head Hostess at Sand & Koal. This key role ensures smooth guest seating, superior service standards, and an excellent guest experience at the restaurant, enhancing the luxury dining experience.

Job Description

The Head Hostess will play a key role in the guest experience at Sand & Koal, ensuring that all aspects of guest relations, seating arrangements, and service quality meet the high standards of Emirates Palace Mandarin Oriental. This role requires exceptional communication skills, attention to detail, and the ability to manage the hostess area efficiently. As the first point of contact for guests, the Head Hostess will contribute to a warm and welcoming atmosphere while managing reservations, seating arrangements, and guest interactions.

See Similar Openings: Talent Acquisition Manager Jobs in Abu Dhabi

Key Responsibilities

• Ensure the tabletop setup is in line with restaurant requirements (flowers, candles, lamps) during the opening.
• Maintain cleanliness and proper repair of all tabletop items.
• Greet guests on arrival and thank them as they leave, ensuring a positive experience.
• Communicate with guests while they wait for food and drinks.
• Supervise and manage seating arrangements, ensuring efficient guest flow.
• Handle reservations both in person and over the phone.
• Maintain cleanliness and organization in the hostess area.
• Assist servers with tasks such as tallies at shift ends.
• Participate in communication meetings, briefings, and training sessions.
• Uphold Emirates Palace Mandarin Oriental’s grooming and hygiene standards.
• Handle guest inquiries or complaints professionally and courteously.

Ideal Candidate Profile

The ideal candidate for the Head Hostess role will have exceptional communication skills, a professional demeanor, and a passion for delivering outstanding guest service. Previous experience in a similar role within a resort or luxury hospitality environment is essential.

Skills

• Excellent Communication Skills: Must be articulate and capable of handling diverse guest interactions.
• Guest-Focused Approach: Ability to manage guest expectations and provide a seamless experience.
• Attention to Detail: Ensure that the hosting area is pristine and guest needs are met.
• Problem-Solving: Handle unexpected situations with grace and professionalism.

Qualifications

• Bachelor’s or Higher Educational Diploma.
• Previous Resort Experience: Must have experience in a similar role within the hospitality industry, preferably in a luxury setting.
• Additional Languages: An added advantage.

Education and Experience

• Previous experience in a luxury hospitality setting is highly desirable.
• A strong understanding of customer service principles and practices.
• Ability to manage a team and collaborate with various departments to ensure excellent service delivery.

What We Offer

• Competitive Salary & Benefits: In line with industry standards.
• Growth Opportunities: Training programs and career development pathways.
• Inclusive Culture: Work in a diverse, supportive, and innovative environment.
• Health & Wellness: Full health insurance and wellness programs.

About the Team

At Emirates Palace Mandarin Oriental, we pride ourselves on delivering exceptional service with attention to every detail. The Food & Beverage team is committed to creating memorable guest experiences, and as a Head Hostess, you will be integral to ensuring that our guests feel welcomed and valued from the moment they arrive.

Selection Process

1. Application Review: Initial shortlisting of candidates based on experience.
2. Interview: Structured interviews with HR and hiring managers.
3. Skill Assessment: Evaluation of communication and guest-handling abilities.
4. Final Decision: Offers extended to selected candidates.

Life at Mandarin Oriental

Join a team where you’ll be part of an environment that celebrates luxury and exceptional service. At Emirates Palace, we provide a platform for personal growth and encourage collaboration across departments to create unforgettable experiences for our guests.

Next Steps

To apply, submit your resume and a cover letter outlining your experience and suitability for the position. We review applications on an ongoing basis, so don’t wait to submit your application!

Acknowledgment & Diversity

Emirates Palace Mandarin Oriental is an equal-opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. We encourage candidates from all backgrounds to apply.

Vacant Positions

• Emirates Palace Head Hostess
• Food and Beverage Jobs UAE
• Head Hostess Abu Dhabi Jobs
• Jobs in United Arab Emirates Head Hostess
• Luxury Resort Careers Abu Dhabi