Are you passionate about providing excellent customer service and creating memorable experiences for guests? Guest Relations Operator jobs in USA offer a fantastic opportunity to work in a vibrant and dynamic environment. One such opportunity is the Guest Relations Operator position at Rosen Hotels & Resorts in Orlando, Florida. This role is perfect for individuals who enjoy interacting with people, solving problems, and ensuring guests have a wonderful stay.

Guest Relations Operator Jobs in USA: Join Rosen Hotels & Resorts in Orlando, FL 32801

Are you passionate about providing excellent customer service and creating memorable experiences for guests? Guest Relations Operator jobs in USA offer a fantastic opportunity to work in a vibrant and dynamic environment. One such opportunity is the Guest Relations Operator position at Rosen Hotels & Resorts in Orlando, Florida. This role is perfect for individuals who enjoy interacting with people, solving problems, and ensuring guests have a wonderful stay.

About Rosen Hotels & Resorts Guest Relations Operator Jobs in USA

Guest Relations Operator Jobs in USA Rosen Hotels & Resorts is a leading hospitality company located in Orlando, Florida, with the postal code 32801. We are renowned for our exceptional service, comfortable accommodations, and welcoming atmosphere. With over 3,000 associates, Rosen Hotels & Resorts is one of Florida’s most respected hospitality companies. Our diverse and friendly workplace values each employee’s individuality and ideas, fostering a collaborative and innovative environment.

What Does a Guest Relations Operator Do?

A Guest Relations Operator Jobs in USA plays a crucial role in ensuring that our guests have an exceptional experience during their stay. You will be the first point of contact for guests, handling their inquiries, addressing their needs, and providing information about our services and amenities. This role requires excellent communication skills, a friendly attitude, and the ability to manage multiple tasks efficiently.

find more jobs United States of America (USA) Jobs

Key Responsibilities

1. Provide Outstanding Guest Service:
   • Greet guests warmly and assist them with their inquiries.
   • Answer incoming calls promptly and courteously before the third ring.
   • Use proper phone etiquette, including approved greetings and polite communication.
2. Handle Guest Requests:
   • Direct calls to the appropriate extensions, departments, or guest rooms.
   • Relay guest requests to the relevant departments for timely follow-up.
   • Assist guests with special requests to enhance their stay experience.
3. Manage Reservations and Appointments:
   • Schedule and manage guest appointments and reservations.
   • Update and maintain accurate records of guest interactions and transactions.
4. Provide Information:
   • Offer guests information about the property, services, and amenities.
   • Inform guests about local attractions, dining options, and events in Orlando.
5. Maintain Professionalism:
   • Ensure a welcoming and friendly environment for all guests.
   • Maintain a positive attitude towards the hotel and job responsibilities.
   • Comply with the company’s drug-free and tobacco/nicotine-free policy.
6. Administrative Duties:
   • Perform clerical tasks such as data entry, file maintenance, and telephone answering.
   • Assist in maintaining accurate sales records and reports.
   • Use computers and other office equipment efficiently to manage guest information.
7. Problem-Solving:
   • Handle guest complaints and issues with professionalism and efficiency.
   • Work under high levels of stress to resolve problems quickly and effectively.
   • Collaborate with supervisors and team members to find solutions to guest concerns.
8. Team Collaboration:
   • Maintain a cooperative, team-like attitude when working with supervisors and fellow employees.
   • Help achieve common goals of maximizing guest satisfaction and profit margins.
   • Participate in team meetings and contribute ideas for improving guest services.

Required Qualifications

To be successful in the Guest Relations Operator role, you should meet the following qualifications:

Education:

• High School Diploma: A high school diploma or equivalent is preferred.

Experience:

• Customer Service Experience: Previous experience in a customer service or call center environment is preferred.
• Communication Skills: Strong verbal communication skills are essential for interacting with guests and team members.
• Multitasking Ability: Ability to manage multiple calls and tasks simultaneously in a fast-paced setting.
• Technical Skills: Familiarity with using phone systems and basic computer applications is beneficial.

Skills:

• Excellent Phone Etiquette: Ability to answer calls professionally and courteously.
• Customer Service Skills: Friendly and helpful attitude when assisting guests.
• Organizational Skills: Strong ability to multitask and stay organized to handle various responsibilities efficiently.
• Attention to Detail: High attention to detail to ensure accurate data entry and transaction processing.
• Problem-Solving Skills: Ability to address and resolve guest issues promptly and effectively.
• Teamwork: Ability to work well with other team members to achieve common goals.
• Adaptability: Flexibility to adjust to changing tasks and priorities as needed.

Physical Requirements

This role involves both physical and mental tasks to ensure effective guest service and office management:

• Physical Activity: Ability to sit, stand, and move around the office for extended periods.
• Manual Dexterity: Good hand-eye coordination and the ability to use computers and office equipment efficiently.
• Strength: Ability to lift up to 25 lbs consistently and up to 50 lbs infrequently when needed.
• Sensory Requirements: Good vision and the ability to hear and speak clearly for effective communication.

Benefits of Working with Rosen Hotels & Resorts

Working at Rosen Hotels & Resorts offers numerous benefits that support both your professional and personal growth:

• Affordable Health and Dental Insurance: Comprehensive health and dental plans to keep you and your family healthy.
• On-site Medical Center: Access to medical services conveniently located on-site.
• Competitive Compensation: Fair and competitive salaries to recognize your hard work.
• Holiday Pay: Paid holidays to enjoy time with your loved ones.
• Paid Vacation and Personal Days: Time off to relax and recharge.
• Tuition Reimbursement and Higher Education Scholarships: Support for your educational pursuits and career advancement.
• 401(k) Retirement Savings Plan: Plan to help you save for retirement.
• Childcare Financial Assistance: Help with childcare costs for working parents.
• Hospitality and Dining Discounts: Discounts on services and products within Rosen Hotels & Resorts.
• Access to Family Outreach Center: Resources and support for your family’s needs.
• Excellent Career Growth Opportunities: Opportunities for advancement and professional development within the organization.
• And Many More Benefits: Additional perks to enhance your work experience.

Why Choose Rosen Hotels & Resorts?

Our company is committed to creating a diverse and friendly workplace where every employee is valued. With over 3,000 associates, we thrive on teamwork and innovation. We believe that our employees are our greatest asset, and we strive to provide a supportive environment where you can grow and succeed. Our extensive and innovative benefits, along with excellent career opportunities, ensure that our associates are rewarded for their commitment to quality and service.

Equal Opportunity Employer

Rosen Hotels & Resorts is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, ethnicity, sexual orientation, ancestry, genetics, gender identity or expression, disability, protected veteran status, or marital status. We are committed to creating a diverse and inclusive workplace where all employees can thrive. Additionally, Rosen Hotels & Resorts is a VEVRAA Federal Contractor.

Job Categories

• Skills:
  • Customer Service, Communication, Administrative Support, Multitasking, Problem-Solving, Organizational Skills, Attention to Detail, Teamwork, Technical Proficiency, Phone Etiquette
• Education:
  • High School Diploma, Customer Service Experience, Call Center Experience (preferred)

Vacant Positions

• administrative support jobs
• customer interaction jobs
• customer service jobs
• front desk jobs USA
• full-time hospitality jobs
• Guest Relations Operator jobs in usa
• guest service jobs
• hospitality jobs USA
• hotel admin jobs
• hotel guest relations
• non-union hospitality jobs
• Orlando employment
• Orlando FL 32801
• Orlando hospitality careers
• Rosen Hotels & Resorts jobs