As a Service Technician at Stryker, you’ll have the opportunity to connect directly with healthcare professionals, significantly contributing to the overall customer experience. In your designated territory, you’ll have the flexibility to collaborate with customers to schedule onsite visits for any reported product issues. As a Service Technician, you will be responsible for investigating these concerns firsthand, leveraging your critical problem-solving skills to address and resolve technical challenges associated with Stryker’s industry-leading product line. This includes various Video/Audio Integration platforms, Advanced LED Surgical Lights, Medical Equipment Management Systems, Networking systems, and Surgical Tables. The role of the Service Technician culminates in the preparation of official reports, effective communication of technical data, and documentation of resolutions using digital systems. Stryker is committed to fostering an environment for those motivated to excel in quality service and innovation in medical technology. Join our team today!

Join Our Team as a Service Technician

Job Description

As a Service Technician at Stryker, you’ll have the opportunity to connect directly with healthcare professionals, significantly contributing to the overall customer experience. Service Technician ,In your designated territory, you’ll have the flexibility to collaborate with customers to schedule onsite visits for any reported product issues. As a Service Technician, you will be responsible for investigating these concerns firsthand, leveraging your critical problem-solving skills to address and resolve technical challenges associated with Stryker’s industry-leading product line. This includes various Video/Audio Integration platforms, Advanced LED Surgical Lights, Medical Equipment Management Systems, Networking systems, and Surgical Tables. The role of the Service Technician culminates in the preparation of official reports, effective communication of technical data, and documentation of resolutions using digital systems. Stryker is committed to fostering an environment for those motivated to excel in quality service and innovation in medical technology. Join our team today!
REMOTE JOBS

Basic Functions of a Service Technician

Field Service Responsibilities

As a Service Technician, you will perform field service tasks on the Stryker Communications product line installed at customer sites. This involves troubleshooting and repairing complex technical issues to ensure the functionality of our products. You will maintain quality records post-service, performing quality checks on the Stryker Communications product line after servicing to guarantee optimal performance.

Independent Operations

In your capacity as a Service Technician, you will work independently while receiving guidance and tasking from your Team Lead or Regional Service Manager (RISM). You’ll follow established written procedures for troubleshooting and maintaining mechanical, electrical, and electronic systems, documenting each step from the initiation of service calls to the resolution of issues, including all quality records involved.

Responsibilities of a Service Technician

Collaborative Problem Solving

As a Service Technician, you will interact with Operations and Research & Development teams to solve complex issues that may arise. Keeping your team members and supervisor informed about any issues requiring FDA notification and Medical Device Reporting (MDR) is also essential.

Training and Compliance

In addition to troubleshooting, Service Technicians may conduct training sessions for new hires and provide guidance to onsite hospital biomedical and nursing staff. It is crucial to stay current with all ComplianceWire training, ensuring no certifications are past due. You will have the independence to perform necessary tasks to meet all provisions of our quality system.

Decision-Making Authority

As a Service Technician, you will routinely make decisions that can affect immediate operations and have a company-wide impact. Your ability to prioritize issues effectively and communicate clearly with surgeons, hospital staff, nurses, and biomedical personnel is critical for success in this role.

Physical Requirements

The position of Service Technician involves physical demands, including exerting up to 50 pounds of force occasionally and up to 10 pounds frequently. You should be able to review printed materials and demonstrate fine motor skills necessary for operating sophisticated test and office equipment. Comfort with large pieces of equipment is also required.

Skills and Experience Required

To excel as a Service Technician, you should have:

• Two years of installation or production line experience with Stryker Communications, or 2-3 years of relevant industry experience.
• Effective interpersonal and communication skills to ensure successful interactions with healthcare staff.
• Proficiency in computer skills, including Microsoft Office applications like Excel and Word.
• Basic electronic and mechanical aptitude, with skills in cable termination for standard digital and analog connectors.
• Knowledge of video, audio, and data communications systems, as well as an understanding of operating room etiquette and hospital procedures.

Health and Financial Benefits

Stryker offers a comprehensive benefits package for our Service Technicians. Health benefits include medical, dental, vision, critical illness, accident, and hospital indemnity insurance, along with personalized healthcare support. Financial benefits feature a Health Savings Account (HSA), Flexible Spending Accounts (FSAs), a 401(k) plan, and an Employee Stock Purchase Plan (ESPP).

Vacant Positions

• Service Technician