The Digital Sales Manager position at HSBC in Kuala Lumpur, Malaysia, offers a chance to lead digital transformation within Wealth and Personal Banking, promoting a digital-first culture and driving sales engagement.

Digital Sales Manager – Jobs in Malaysia – HSBC | Kuala Lumpur, Malaysia

Position Overview

Location: Kuala Lumpur, Malaysia
Job Type: Permanent – Full Time
Work Style: Hybrid Working
Area of Interest: Branch and Retail Banking
Job ID: 0000KQPL

Are you looking for Jobs In Malaysia that drive digital transformation in the banking industry? HSBC invites you to join our team as a Digital Sales Manager in Kuala Lumpur. This position offers a unique opportunity to lead our digital sales strategy, enhance customer engagement, and contribute to a culture of innovation and inclusivity within Wealth and Personal Banking (WPB). If you’re ready to make an impact with a global financial leader, explore what HSBC has to offer.

Job Description

As a Digital Sales Manager at HSBC, you will develop and implement strategies to promote a digital-first culture and drive digital sales targets. You will analyze sales funnel productivity, optimize digital propositions, and work closely with various teams to migrate customers to digital channels, improving transaction journeys and service efficiency. Your work will contribute to our mission of making retail banking more inclusive, sustainable, and customer-centric.

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Key Responsibilities

• Strategic Development: Create strategies to drive a digital-first culture and increase frontline engagement in digital sales.
• Sales Target Management: Optimize the sales funnel and enhance digital propositions to meet sales targets.
• Process Enhancement: Implement strategies to improve digital engagement and service journeys, deflecting interactions from physical to digital channels.
• Benchmarking and Analysis: Assess digital sales performance against industry standards and recommend improvements.
• Training and Capability Building: Design training tools and KPIs to empower frontline staff in digital promotion and sales.
• Collaboration: Partner with Products, Customer Service, and Distribution teams to improve digital service journeys.
• Frontline Support: Identify and address pain points for frontline staff to promote digital adoption effectively.

Ideal Candidate Profile

• Strategic Vision: Ability to align digital initiatives with broader business goals and lead digital transformation.
• People Skills: Proven experience in capability building, staff engagement, and cultural transformation.
• Digital Expertise: Strong understanding of digital technologies and channels, with the ability to drive innovation and change.
• Leadership: Effective communication and influence skills across all levels of the organization.
• Local Right to Work: Candidates should have immediate right to work in Malaysia with no relocation required.

Skills and Qualifications

• Education: Bachelor’s degree in Business, Marketing, Digital Technologies, or related fields (preferred).
• Experience: Proven experience in driving digital sales strategies within financial services.
• Digital and Sales Knowledge: Strong understanding of digital technologies and experience with physical distribution channels.
• Strategic Thinking: Ability to set and execute strategic direction, aligning with business functions.
• Leadership and Communication: Excellent interpersonal skills with a proven track record of influencing across all organizational levels.
• Cultural Competence: Experience in shaping organizational culture and fostering a digital-first mindset.

Education and Experience

• Education: Bachelor’s degree or equivalent in Business, Marketing, Digital Technologies, or a related field.
• Experience: Minimum of 3 years in a leadership role focused on digital sales or transformation within the banking or financial sector.

Life at HSBC

At HSBC, we aim to foster a workplace that promotes growth, inclusivity, and innovation. Join us and experience a culture where your contributions are valued and your career can thrive. HSBC supports continuous professional development and flexible working, encouraging a balance between personal and professional growth.

Next Steps

If you’re passionate about Jobs In Malaysia that focus on digital sales and transformation, apply now for the Digital Sales Manager role. Step into a career where your impact matters, and opportunities for growth are endless.

Acknowledgment & Diversity

HSBC is committed to fostering a diverse and inclusive culture where every employee’s contributions are respected. We strive to provide a work environment that values professional growth, flexibility, and an inclusive community for all.

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